--- title: "Office Cleaning Calculator & Free Service Review | ICS" url: https://ics-cleaning.com/tools/office-cleaning-service-review description: "Work out cleaning hours, staffing and cost for an office, shop or warehouse using BICSc rates, then score your current cleaning across six areas. Free." lang: en-GB --- 01482 226570 info@ics-cleaning.com Yorkshire & Lincolnshire Free Office Cleaning Review Tool # Office Cleaning Service Review Work out the cleaning hours, staffing and typical cost your building needs using BICSc rates, then review how your current cleaning service is performing. For offices, retail and industrial premises. Free to use • BICSc productivity rates • No sign-up required What you'll get - Weekly cleaning hours and the best-fit team - Typical annual contract price - Area-by-area cleaning schedule (BICSc) - Suggested KPIs - Service score and priority actions ICS Cleaning | 30+ years' experience | Commercial cleaning specialists | ISO 9001 | ISO 14001 | Yorkshire & Lincolnshire Developed by ICS Cleaning from over 30 years of running cleaning contracts. Free guidance to support your decisions; it does not replace a site survey. ## What is an office cleaning service review? An office cleaning service review is a structured assessment of whether your current office cleaning service is still meeting your organisation's operational, quality and management requirements, rather than relying on impressions alone. It's designed for facilities managers, office managers and estates teams who want a clear view of how their cleaning contract is performing before deciding whether a review meeting, specification refresh or reprocurement is the right next step. It has two parts. First, enter your floor area and how the building is used to see the cleaning hours, team and typical cost it needs, using BICSc productivity rates, with an area-by-area schedule and suggested KPIs. Then answer honest questions across six operational areas for an indicative service score and priority actions. Both are a structured starting point for discussion, not a formal audit or quotation. Part 1 ## How many cleaning hours does your building need? Based on BICSc productivity rates and frequency charts for offices, retail and industrial premises, adjusted for how your building is used. 1 ## Your building Choose the type of premises and enter the floor area you want cleaned. Breakdown of areas | Area | Typical share | m² | | --- | --- | --- | | Open-plan offices | 60% | – | | Meeting rooms and private offices | 10% | – | | Toilets, changing rooms and showers | 6% | – | | Stairs, entrances and lifts | 4% | – | | Corridors | 6% | – | | Kitchens, dining, rest and vending areas | 12% | – | | Reception | 2% | – | Typical shares are the BICSc building mix for offices. Choose "My own areas" to enter your own, or set any area you don't have to 0. 2 ## When it is cleaned Your cleaning days, how often the building is busy, and the shifts that suit your site. Cleaning days a week Days the building is busy (hybrid working) Shift lengths that suit your cleaning window For example, 6–8am is 2 hours and 5:30–9pm is 3.5. Pick any that would work. Daytime cleaner or janitor (washrooms, kitchens, reception top-ups) Supervision 3 ## About the building BICSc lists these as the main things that change how long cleaning takes. Leave the defaults if you're not sure. How busy is the building? People and furniture per floor area. Visitor and foot traffic Heavy traffic adds busy-floor tasks to washrooms, entrances and walkways. Office layout Cellular offices take longer to clean than open plan. Glass partitions Large areas of internal glass are time-consuming to keep clean. How is office waste collected? BICSc: central collection points are 10–20% quicker than individual desk bins. Clear-desk policy Clear desks can be wiped quickly and fully. Restricted or escorted areas Building condition Worn or older finishes take longer to bring up to standard. Standard you expect Higher standards mean more detail work on every visit. Enter your floor area to see the hours, staffing and schedule here. Part 2 ## How is your current cleaning service performing? Answer honest questions across six areas, from contract clarity and supervision to staffing, training and quality, for a score and priority actions. Ready when you are. Click below to begin your review. ## What should an office cleaning service review assess? A thorough review should cover contract and scope clarity, management and supervision, staffing stability and cover, training and compliance, quality monitoring and reporting, and communication or client management. This review is structured around those same six operational areas. You answer honest questions in each, and the tool produces a score and status for every area. ## How do you know if an office cleaning contractor is underperforming? Underperformance is rarely a single obvious failure; it usually shows up gradually, through signs such as: - A gradual decline in visible standards - Repeated complaints from staff or visitors - Frequent staffing gaps or absence cover issues - Inconsistent or infrequent supervision - Recurring issues that never get fully resolved - Weak audit or reporting visibility - An unclear or out-of-date service scope ## How does this office cleaning review work? Your answers to six operational areas feed a weighted scoring model that produces an overall score, a status for each area and, where relevant, an AI-generated summary of strengths, weaknesses and priority actions. Your answers Performance categories Assessment & scoring Strengths & weaknesses Priority actions **Limitations:** Scores are indicative, not a formal audit. A low score in one area does not by itself establish contractual failure; it highlights where to ask questions and gather evidence. A low overall score suggests the service warrants a structured review meeting before any contractual step. The benchmark comparison shows how your answers compare with typical office cleaning practice, not a legal standard. ## How should facilities managers use the result? Use the score and priority actions as the basis for an internal discussion, and as a practical next-step checklist: - Compare weaker areas against your current specification - Raise specific concerns directly with your contractor - Clarify expectations where the scope is ambiguous - Review hours or resource where the review points to a gap - Consider the Specification Health Check, Cleaning Contractor Review or Pricing Realism Checker where appropriate - Request an independent ICS site review if standards need attention ## About ICS Cleaning ICS Cleaning has delivered contract cleaning across Yorkshire & Lincolnshire for over 30 years, including a broad base of office and commercial cleaning contracts. Our operational experience running and reviewing office cleaning contracts (supervision structures, staffing models and quality auditing) informs the operational areas this review is built around. Office Cleaning Services: https://ics-cleaning.com/services/office-cleaning How We Operate: https://ics-cleaning.com/about/how-we-operate Accreditations: https://ics-cleaning.com/about/accreditations Case Studies: https://ics-cleaning.com/CaseStudies ## Related tools Specification Health Check Check your tender, contract or specification against 23 areas, with suggested wording for every gap. https://ics-cleaning.com/tools/cleaning-specification-health-check Pricing Realism Checker Sense-check whether your cleaning budget matches service expectations. https://ics-cleaning.com/tools/cleaning-pricing-realism-checker Cleaning Contractor Review A broader review of your contractor across standards, supervision and staffing. https://ics-cleaning.com/tools/cleaning-contractor-review ## Frequently asked questions A well-performing office cleaning service typically shows consistent daily standards, stable staffing, regular supervision, visible quality audits and responsive communication from the provider. This review scores your service across those six operational areas so you can see where performance is strong and where it may need attention. ## Ready to review your office cleaning service? Get your score and priority actions in around 5 minutes. Free to see your results. 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This review scores your service across those six operational areas so you can see where performance is strong and where it may need attention." } }, { "@type": "Question", "name": "What should an office cleaning contract review include?", "acceptedAnswer": { "@type": "Answer", "text": "A thorough review should cover contract clarity and scope, management and supervision visibility, staffing stability, training and compliance, quality monitoring and reporting, and client communication and responsiveness. This review is structured around those same six areas." } }, { "@type": "Question", "name": "How often should an office review its cleaning service?", "acceptedAnswer": { "@type": "Answer", "text": "Most organisations benefit from a structured review at least once a year, or whenever there's a change of provider, a lease or office move, a contract renewal, or a noticeable change in standards." } }, { "@type": "Question", "name": "What causes office cleaning standards to decline?", "acceptedAnswer": { "@type": "Answer", "text": "Common causes include high staff turnover, insufficient absence cover, unclear scope of work, infrequent supervision visits, and limited visibility of quality audits or reporting. This review is designed to help identify which of these may apply to your service." } }, { "@type": "Question", "name": "Does a low score mean my contractor is in breach?", "acceptedAnswer": { "@type": "Answer", "text": "No. A low score is indicative and does not automatically establish contractual failure. It highlights where to ask questions and gather evidence before any contractual step." } }, { "@type": "Question", "name": "How should a facilities or office manager use the result?", "acceptedAnswer": { "@type": "Answer", "text": "Use it to decide whether a service review meeting, a specification refresh or a full reprocurement is the right next step. A site survey or professional assessment is recommended before any contractual action." } }, { "@type": "Question", "name": "Can ICS independently review our current office cleaning service?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. ICS Cleaning can carry out an independent, site-specific review of your current cleaning arrangement at no cost: ask ICS to review your results after completing this assessment, or book a free site survey directly." } } ] } ] ```