Privacy Policy
Last updated: April 2025
1. Who we are
ICS Cleaning Services is part of the SPS Group. We provide commercial cleaning services across Yorkshire and Lincolnshire. References to "ICS", "we", "us" or "our" in this policy refer to ICS Cleaning Services.
Contact: info@ics-cleaning.com · 01482 226570
2. What data we collect
We may collect the following personal data when you use our website or contact us:
- Name, email address, phone number
- Organisation name and site postcode
- Information submitted via quote request, contact, or feedback forms
- Job application details (if applying for a vacancy)
- Usage data collected via cookies and analytics tools
3. How we use your data
We use your data to:
- Respond to enquiries and provide quotes
- Process job applications
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
4. Legal basis for processing
We process your data on the basis of legitimate interest (responding to enquiries), contractual necessity (managing services), your consent (where given), and legal obligation.
5. Data retention
We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.
6. Sharing your data
We do not sell your personal data. We may share it with trusted service providers who help us operate our business (e.g. email platforms, CRM systems), and with the SPS Group for internal operational purposes. All third parties are bound by confidentiality obligations.
7. Your rights
You have the right to access, correct, or request deletion of your personal data. You may also object to processing or request restriction. To exercise any of these rights, contact us at info@ics-cleaning.com.
8. Cookies
We use cookies to analyse site usage. See our Cookie Policy for details.
9. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
10. Contact
For any privacy-related queries, please contact us at info@ics-cleaning.com or write to ICS Cleaning Services, Yorkshire & Lincolnshire.