Office Cleaning Service Review
Work out the cleaning hours, staffing and typical cost your building needs using BICSc rates, then review how your current cleaning service is performing. For offices, retail and industrial premises.
What you'll get
- Weekly cleaning hours and the best-fit team
- Typical annual contract price
- Area-by-area cleaning schedule (BICSc)
- Periodic programme and suggested KPIs
- Service score and priority actions
Developed by ICS Cleaning using practical commercial-cleaning experience, and provided as free decision support — not a substitute for a site-specific review.
What is an office cleaning service review?
An office cleaning service review is a structured assessment of whether your current office cleaning service is still meeting your organisation's operational, quality and management requirements — rather than relying on impressions alone.
It's designed for facilities managers, office managers and estates teams who want a clear view of how their cleaning contract is performing before deciding whether a review meeting, specification refresh or reprocurement is the right next step.
It has two parts. First, enter your floor area and how the building is used to see the cleaning hours, team and typical cost it needs, using BICSc productivity rates, with an area-by-area schedule, periodic programme and suggested KPIs. Then answer honest questions across six operational areas for an indicative service score and priority actions. Both are a structured starting point for discussion, not a formal audit or quotation.
Part 1
How many cleaning hours does your building need?
Based on BICSc productivity rates and frequency charts for offices, retail and industrial premises, adjusted for how your building is used.
Your building
Choose the type of premises and enter the floor area you want cleaned.
| Area | Typical share | m² |
|---|---|---|
| Open-plan offices | 60% | – |
| Meeting rooms and private offices | 10% | – |
| Toilets, changing rooms and showers | 6% | – |
| Stairs, entrances and lifts | 4% | – |
| Corridors | 6% | – |
| Kitchens, dining, rest and vending areas | 12% | – |
| Reception | 2% | – |
Typical shares are the BICSc building mix for offices. Choose "My own areas" to enter your own, or set any area you don't have to 0.
When it is cleaned
Your cleaning days, how often the building is busy, and the shifts that suit your site.
For example, 6–8am is 2 hours and 5:30–9pm is 3.5. Pick any that would work.
Daytime cleaner or janitor (washrooms, kitchens, reception top-ups) SupervisionAbout the building
BICSc lists these as the main things that change how long cleaning takes. Leave the defaults if you're not sure.
Part 2
How is your current cleaning service performing?
Answer honest questions across six areas, from contract clarity and supervision to staffing, training and quality, for a score and priority actions.
Ready when you are — click below to begin your review.
What should an office cleaning service review assess?
A thorough review should cover contract and scope clarity, management and supervision, staffing stability and cover, training and compliance, quality monitoring and reporting, and communication or client management. This review is structured around those same six operational areas — you answer honest questions in each, and the tool produces a score and status for every area.
How do you know if an office cleaning contractor is underperforming?
Underperformance is rarely a single obvious failure — it usually shows up gradually, through signs such as:
- A gradual decline in visible standards
- Repeated complaints from staff or visitors
- Frequent staffing gaps or absence cover issues
- Inconsistent or infrequent supervision
- Recurring issues that never get fully resolved
- Weak audit or reporting visibility
- An unclear or out-of-date service scope
How does this office cleaning review work?
Your answers to six operational areas feed a weighted scoring model that produces an overall score, a status for each area, and — where relevant — an AI-generated summary of strengths, weaknesses and priority actions.
Limitations: Scores are indicative, not a formal audit. A low score in one area does not by itself establish contractual failure — it highlights where to ask questions and gather evidence. A low overall score suggests the service warrants a structured review meeting before any contractual step. The benchmark comparison shows how your answers compare with typical office cleaning practice, not a legal standard.
How should facilities managers use the result?
Use the score and priority actions as the basis for an internal discussion, and as a practical next-step checklist:
- Compare weaker areas against your current specification
- Raise specific concerns directly with your contractor
- Clarify expectations where the scope is ambiguous
- Review hours or resource where the review points to a gap
- Consider the Specification Health Check, Cleaning Contractor Review or Pricing Realism Checker where appropriate
- Request an independent ICS site review if standards need attention
About ICS Cleaning
ICS Cleaning has delivered contract cleaning across Yorkshire & Lincolnshire for over 30 years, including a broad base of office and commercial cleaning contracts. Our operational experience running and reviewing office cleaning contracts — supervision structures, staffing models and quality auditing — informs the operational areas this review is built around.
Related tools
Specification Health Check
Check your tender, contract or specification against 23 areas, with suggested wording for every gap.
Pricing Realism Checker
Sense-check whether your cleaning budget matches service expectations.
Cleaning Contractor Review
A broader review of your contractor across standards, supervision and staffing.
Frequently asked questions
Ready to review your office cleaning service?
Get your score and priority actions in around 5 minutes — free, no sign-up required.